Hospitality Operations Manager

We are seeking a full-time Hospitality Operations Manager to lead the day-to-day operations of Phoenix's Food and Beverage, Hires and Conferencing business. This recruitment will remain open until we have appointed a suitable candidate.

We are seeking a full-time Hospitality Operations Manager to lead the day-to-day operations of Phoenix’s Food and Beverage, Hires and Conferencing business – ensuring the highest level of guest satisfaction and service standards.

An £8.5M redevelopment of the venue opened in January 2023, including a new commercial kitchen, expanded and refurbished Café Bar with 150 covers, and new roof garden terrace with a bar and events space. Our aim is to develop the Phoenix Café Bar into one of the most popular places to eat, drink and relax in the Leicester area.

We cater for a wide demographic of people and are developing a significant conferencing and hires business. We aim to grow the Food and Beverage business to a highly popular and profitable £1M turnover business within 3 years.

Phoenix’s Food and Beverage business is driven partly by cinema goers and hires customers. Increasingly we expect the Café Bar to become a destination in itself. The venue has no natural footfall, and the offer needs to attract customers to choose Phoenix over significant city centre competition.

Wage: Salaried £35,000 per annum.

Hours: 45 hours. As a full-time manager, you will be expected to work the hours to fulfil the role.

To apply for this post please submit:

  • Your CV
  • A one-page expression of interest
  • A completed Equal Opportunities Monitoring form

via email to [email protected]

Alternatively, postal submissions can be sent to Ros Hill, Phoenix, 4 Midland Street, Leicester, LE1 1TG, or handed in to our Box Office reception.

This recruitment will remain open until we have appointed a suitable candidate.

Applications will be shortlisted at one week intervals with interviews held the following week. The shortlisting deadlines are:

Deadline 1: Thursday 28 March
Deadline 2: Thursday 4 April
Deadline 3: Thursday 11 April

We reserve the right to appoint and close the recruitment process at any time.

Job Description

Download for full details of the Hospitality Operations Manager’s role and responsibilities.

Download job description

How to Apply

Download for full details of the application process.

See how to apply

Equal Opportunities Monitoring Form

A completed copy of this form is a required part of your application.

Download equal ops form