Keeping You Safe
We’re working hard to ensure that Phoenix is a safe and welcoming place for everyone. We’ve put together this guide to help you plan your visit and learn more about the changes that we’ve made.
Phoenix Café Bar
CAFÉ BAR OPENING TIMES
Weekdays, 12pm – 10pm / Weekends 10am – 10pm
serving hot & cold drinks and a wide range of wines & beers
Food service 12pm – 8pm daily
Visiting our Café Bar
We have reduced the number of tables in our Café Bar, and advise you to reserve a table in advance to avoid disappointment if you wish to have drinks or eat with us.
Table Reservations
Reservations should be made by calling Box Office, or by using our table reservations booking form.
You can also email us on hello@phoenix.org.uk – please provide the following information:
- your name
- your chosen date/time for your table booking, and duration
- a contact telephone number, and
Table reservations are for between 30 mins and 2 hour time slots, and should be made at least 3 hours in advance. We’ll hold tables for 15 minutes – if you haven’t arrived after 15 minutes we will release your table so it is then available for other customers. If you haven’t booked, just speak to a member of staff to see if there is walk-up availability on the day.
Restrictions on Group Sizes
In line with government restrictions on group sizes, we are permitted to take bookings for groups of up to 6 people from any number of households (children of all ages count towards the limit of 6), or groups of any size from up to 2 households (each household can include an existing support bubble, if eligible). These restrictions apply in our cinema screens and our Café Bar. The term support bubble is defined by the government as “a close support network between a household with only one adult in the home (known as a single-adult household) and one other household of any size. Once you make a support bubble, you should not change who is in your bubble.”
We have made some other changes too:
- Please talk to our greeter on arrival to be seated in the Café Bar.
- Once seated, please sign in using either the NHS Test & Trace app (scan QR code) or complete a paper form.
- Once you are seated at your table, you do not need to wear a face covering.
- A member of staff will come to your table to take your order, once you are seated.
- We are encouraging contactless payments wherever possible, and you can make card payments at your table.
Find out more
Welcome Back: Frequently Asked Questions
Find answers to some frequently asked questions about what to expect when you visit Phoenix, now that we’ve got lots of measures in place to keep our customers and staff safe.
