Accessibility

Wheelchair spaces are available in all our cinema screens: three in Screen 1, two in Screen 2, five in Screen 3 and five in Screen 4. Please call Box Office prior to booking if you require a wheelchair space or other accessible seating. The foyer, Box Office, Café Bar, gallery and screen entrances are all on a flat level on the ground floor. Lift access is available to the first floor.

Accessible toilets are situated throughout the building. Phoenix also has a “Changing Places” facility; this includes an accessible toilet, moveable privacy screen, height adjustable sink and bed, hoist and a baby changing unit. Please ask at Box Office for the radar key to access our “Changing Places” room.

UPDATE 5.1.24: our ‘Changing Places’ hoist is now fixed and fully operational.

Our regular Access Cinema programme includes descriptive subtitled, audio described and autism friendly screenings. Find upcoming Access Cinema screenings by using the relevant filters in the What’s On menu.

We have T-loops at all payment counters in the building which work with most hearing aids, and an infra-red system in Screens 1 and 2. The infra-red system works via headsets and can offer either an amplified dialogue track for people with a hearing loss or, for films with one, an audio described track for people with a sight loss. In Screens 3 and 4 we use the Dolby Accessibility System to provide audio description and amplified sound levels at an individual level. Please ask at the Box Office if you’d like to use a headset.

Assistance dogs are welcome in our building and auditoria. Spaces are provided for the comfort of both owners and their assistance dogs. Please contact Box Office to reserve these spaces. Dog bowls with water and quiet rooms are also available if required.

Accessible parking bays are situated at the front of the building and can be used by blue badge holders for a maximum of 3 hours.

Production of a Cinema Exhibitors’ Association (CEA) card at Box Office entitles customers to a concessionary rate ticket and a free ticket for one essential carer. This is a national scheme – to apply for a card click here.

Baby changing facilities are available throughout the venue, including a new dedicated cubicle in our extension. If you require more space to accommodate a pushchair, please ask at Box Office for the radar key to access our “Changing Places” room which also has a baby changing unit. We have high chairs in the Café Bar and will always be happy to facilitate food or bottle warming. We also have booster seats available at the screen doors. On Thursday mornings at 11.30am we have our Cinema Bambino screenings for parents and carers with babies under 12 months old.