Accessibility & Disability Facilities

Wheelchair spaces are available in both our cinema screens: three in Screen 1 and two in Screen 2. Please call Box Office prior to booking if you require a wheelchair space or other accessible seating. The foyer, Box Office, Café Bar and screen entrances are all on a flat level on the ground floor. Lift access is available to the first floor meeting rooms.

Accessible toilets are situated throughout the building and both the ladies’ and gents’ toilets include a slightly larger cubicle at the far end. Phoenix also has a “Changing Places” facility; this includes an accessible toilet, moveable privacy screen, height adjustable sink and bed, hoist and a baby changing unit. Please ask at Box Office for the radar key to access our “Changing Places” room.

Our regular Access Cinema programme includes descriptive subtitled, audio described and autism friendly screenings. Find upcoming Access Cinema screenings by using the FILTER BY button to search for suitable screenings in the WHAT’S ON: CINEMA menu.

We have T-loops at all payment counters in the building which work with most hearing aids, and an infra-red system in Screen 2. The infra-red system works via headsets and can offer either an amplified dialogue track for people with a hearing loss or, for films with one, an audio described track for people with a sight loss. Please ask at the Box Office if you’d like to use a headset. We are hoping to expand our infra-red system into Screen 1 later this year.

Assistance dogs are welcome in our building and auditoria. Spaces are provided for the comfort of both owners and their assistance dogs. Please contact Box Office to reserve these spaces. Dog bowls with water and quiet rooms are also available if required.

Accessible parking bays are situated at the front of the building and can be used by blue badge holders for a maximum of 3 hours.

Production of a Cinema Exhibitors’ Association (CEA) card at Box Office entitles customers to a concessionary rate ticket and a free ticket for one essential carer. This is a national scheme – to apply for a card click here.

Baby changing facilities are available in the last cubicle of the ladies’ and gents’ toilets. If you require more space to accommodate a pushchair, please ask at Box Office for the radar key to access our “Changing Places” room which also has a baby changing unit. We have high chairs in the Café Bar and will always be happy to facilitate food or bottle warming. We also have booster seats available at the screen doors.