Please don’t visit us if you have any Coronavirus symptoms
If you have symptoms, or anyone in your household has had any symptoms in the last 14 days, please don’t come to Phoenix. If you’ve booked tickets in advance and can no longer attend because you’re self-isolating, you’ll be able to get a credit note or a refund – contact Box Office by emailing [email protected] and we’ll get in touch with you to arrange this.
Wear a face covering throughout your visit
Though there is no longer a mandatory requirement to a face covering, we continue to encourage mask wearing throughout the venue (except when eating or drinking), unless you have a valid exemption. Please be respectful of others – remember that some people are unable to wear a face covering and the reasons for that may not be apparent to you.
Arrive no earlier than 15 minutes before your screening, unless you’re visiting our Café Bar first
To avoid crowds gathering, it’s no longer possible for customers to wait in the foyer before a screening. Screen doors will open 15 minutes before the film. When you arrive for your film, if you already have your ticket confirmation you should go straight to the screen, or to the Café Bar if you are having drinks or eating with us. If you need to buy a ticket when you arrive, please go to Box Office.
Please sit in your allocated seat
We have reduced the number of seats available in our screens and are allocating seats to maintain social distancing. Please stay in your allocated seats – your seat number is printed on your ticket.
Receive our weekly e-newsletter
To receive details of our film programme, screening times, art events and short courses direct your inbox please subscribe to our weekly e-newsletter. It only takes a moment to do this at phoenix.org.uk/newsletter. Alternatively login to our website and select the option in your communication preferences.
Restrictions on group sizes
We are unable to push tables together in our Café Bar so it may be necessary to split large groups across multiple tables.
Use the hand sanitiser provided
Please sanitise your hands when you arrive and regularly during your visit. Hand sanitising stations are located throughout the venue.
Make contactless payments wherever possible
Contactless payment is available at all pay points in the venue.
Book your tickets online in advance
Wherever possible, please book your tickets online, and bring your ticket confirmation with you, either printed out or on your phone. This means you’ll be able to go straight into the screen without going to Box Office. If you would like to book access seating or have any other problems, please contact Box Office, either by phone (0116 242 2800) or email ([email protected]).
Take your rubbish with you when you leave the screens
We need to sanitise the cinemas between each screening, and this can take some time. To help us, please take all your rubbish and used glasses to a collection point or bin when you leave the auditorium after your film.
Speak to our staff if you need assistance or support
Our staff are full trained and will provide guidance and directions, answer questions, and assist with any access needs.