MyPhoenix FAQ
General questions
Can I use my card straight away?
Is the scheme available for students and people under 18?
Can I have a Loyalty and a Member card?
Will you share my data with others?
What will you do with the personal data?
What should I do if my ticket types changes (eg. I become a concession)?
I already receive the Phoenix brochure and/or email. Should I tick the boxes on the joining form?
Can I change my mind about what communications I receive from Phoenix at a later date?
Member card
I am an existing Phoenix Film Plus member. Can I move over to MyPhoenix and what will it cost?
What is happening to the previous Film Card membership? Are my benefits still available?
Is there a joint Member card available?
Can I buy tickets for my partner or others?
Do you have cheaper membership available for those with concessions?
How many times do I have to visit Phoenix to make the price of membership worthwhile?
Will you notify me when my Member or Friend card is due to expire?
Can I let someone else use my Member card?
Is the £1 membership discount available on other ticket types?
What sort of events can I expect to come to as a Member?
Can I use my 2 free tickets for people other than myself?
What sort of offers can I expect with a Member card?
Loyalty card
How many times do I need to come to Phoenix to get a free ticket?
What type of free tickets can I get? Can I get Stage on Screen tickets?
Can I let someone else use my Loyalty card?
Can I use the free tickets I earn for my friends and family?
Do I earn points on food and drink purchases?
How do I find out how many points I have earned?
Friend Card
What additional benefits are available with the Friend card?
Where can I find out more about your charitable programmes?
Can I donate more money to Phoenix’s charitable work?
Can I get a receipt if I Gift Aid my donation?
How do I get more involved with Phoenix in the ways outlined in the offer?
Why does Phoenix need donations to help it achieve its aims?
Can I make a smaller donation to Phoenix outside of this scheme?