My Phoenix FAQ
We’ve tried to answer the questions we’re most commonly asked about MyPhoenix; if you can’t find the answer to your query, please call Box Office on 0116 242 2800 or contact us online.
You can also read the MyPhoenix Terms and Conditions.
General questions
Can I use my card straight away?
Is the scheme available for students and people under 18?
Can I have a Loyalty and a Member card?
Will you share my data with others?
What will you do with the personal data?
What should I do if my ticket types changes (eg. I become a concession)?
I already receive the Phoenix brochure and/or email. Should I tick the boxes on the joining form?
Can I change my mind about what communications I receive from Phoenix at a later date?
Member card
I am an existing Phoenix Film Plus member. Can I move over to MyPhoenix and what will it cost?
What is happening to the previous Film Card membership? Are my benefits still available?
Is there a joint Member card available?
Can I buy tickets for my partner or others?
Do you have cheaper membership available for those with concessions?
How many times do I have to visit Phoenix to make the price of membership worthwhile?
Will you notify me when my Member or Friend card is due to expire?
Can I let someone else use my Member card?
What sort of events can I expect to come to as a Member?
Can I use my 2 free tickets for people other than myself?
What sort of offers can I expect with a Member card?
Loyalty card
How many times do I need to come to Phoenix to get a free ticket?
What type of free tickets can I get? Can I get Stage on Screen tickets?
Can I let someone else use my Loyalty card?
Can I use the free tickets I earn for my friends and family?
Do I earn points on food and drink purchases?
How do I find out how many points I have earned?
Can I get points added later if I forget to use my card?
Do I get points on Film & Dine and other food deals? How many points do I earn?
Friend Card
What additional benefits are available with the Friend card?
Where can I find out more about your charitable programmes?
Can I donate more money to Phoenix’s charitable work?
Can I get a receipt if I Gift Aid my donation?
How do I get more involved with Phoenix in the ways outlined in the offer?
Why does Phoenix need donations to help it achieve its aims?
Can I make a smaller donation to Phoenix outside of this scheme?